Returns & Exchanges

At King’s Candy, your satisfaction is our top priority, but because we sell perishable food products, we can only accept returns on items that are damaged or incorrect. If your order arrives in less than royal condition, please contact us within 48 hours of delivery to initiate a resolution.

1

Submit a Request

Email our support team with your order number and a brief explanation of the issue regarding your candy shipment.

2

Provide Proof

Attach clear photos of the damaged packaging or incorrect items to help us verify the claim with our quality control team.

3

Wait for Approval

Our team will review your request within 24 business hours to determine if a replacement or refund is eligible under our food safety guidelines.

4

Receive Resolution

Once approved, we will either ship out a fresh replacement at no cost to you or issue a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing